New customer and first time purchase with this seller. Bought the Abu Garcia "Ambassadeur" S Combo. Box came undamaged but handle on reel was bent. I called the customer service folks and they told me to "take pictures" and email them top the customer service folks listed on their website? I reluctantly did this only to get 3 additional emails with questions before the seller was satisfied they had all the information they needed. One email was what was the order number, another was what is you mailing address, etc. I ordered the item from the company, shouldn't they have all that from the person especially when I said I called the customer service on the phone? Poor service! Don't order from these folks unless you don't mind dealing with red tape.

The reel was damaged. The handle was bent as was the star drag, making the drag rub against the handle so firmly that it couldn't be adjusted in either direction. When I called, I was told I was responsible for shipping costs and needed to return it to them. They blamed the shipping company which sounded reasonable at first. I told them that although it may have been Fed-Ex fault this was still unacceptable ethically. A technician then offered to send me a drag and handle for me to change on my own. Although I was disappointed that I wouldn't have my new rod and reel for the weekend, at least I didn't have to pay shipping and be inconvenienced by sending it back out. Now, here is the questionable part; When I suggested that the parts were defective I was immediately brushed off as though Abu can not possibly make a manufacturing mistake. Surely this was Fed-Ex fault... I have a couple hundred dollars worth of Abu apparel. I shout them out on YouTube. I own 6 Abu rods and this is not my first rod/reel combo of theirs either. Never once have I bought one that came with a reel schematic stapled to the tag, or at all. It's almost as if the warehouse guys were like, "This is our last left handed reel in stock. We know it's broken, but we are going to ship it to you anyway and let you order the parts that we know are broken. Here's a schematic so that you know what part numbers to order. By the way, you are responsible for shipping." They may as well have circled the part numbers…

I bought this to Bass Fish and am being told by Support that the 10lb braid I am using is to light!

Also, support said it won't support any lures under a 1/2 ounce.

Well, I can only cast my 3/8 chatterbait like 23-25 yards. If I had known the description was not correct I would have bought a different combo.

I am very disappointed and Support was no help! I would love to talk to someone on the phone but support has yet given me a number to call.

I WILL NOT BUY ANYMORE ABU GARCIA PRODUCTS! Beware of what you are buying may not be what you think it is or work for your intended purposes.

JUST SAYING BEWARE!